Shipping policy

Order Processing

All orders placed on Remy Valmont are processed within 1–3 business days (Monday to Friday, excluding public holidays).

During peak periods or promotional events, processing times may extend slightly. Customers will be notified if additional processing time is required.

Shipping Costs

• United States: A flat shipping fee of $4.99 applies to all orders shipped within the USA.
• International Orders: Shipping charges for all other countries will be calculated and displayed at checkout based on the delivery location and selected shipping method.

Estimated Delivery Times

We ship internationally and offer delivery to most countries worldwide.

Estimated delivery times are as follows:

 

Order Cut Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)

Delivery times may vary depending on destination, local postal services, and customs processing.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take up to 48 hours to become active after dispatch.

Shipping Delays

While we aim to deliver all orders within the estimated timeframes, delivery delays may occasionally occur due to factors outside our control, such as:

• Weather conditions
• Customs inspections
• Carrier delays
• Public holidays

If your order experiences an unusual delay, please contact our customer support team and we will assist you.

Delivery Responsibility

DBM LLC., is responsible for your order until it has been delivered to the shipping address provided at checkout.

If you experience any issues with delivery, including delayed or missing shipments, please contact us so we can assist you in resolving the matter.

Incorrect Shipping Information

Please ensure that your shipping address is entered correctly at checkout.

If you notice an error in your shipping details, contact us immediately at support@remyvalmont.com.

Address changes cannot be guaranteed once an order has been shipped.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with:

• Your order number
• A clear photo of the issue

We will review the issue and arrange a replacement or resolution where applicable.

International Shipping & Customs

International orders may be subject to customs duties, taxes, or import fees imposed by local authorities.

These charges are the responsibility of the customer and are not included in the purchase price.
Customs processing may occasionally cause delays beyond our estimated delivery times.

Business Information

Remy Valmont is operated by:

DBM LLC.
Remy Valmont
108 W 39th St
Ste 1006 #1060
New York, NY 10018

Email: support@remyvalmont.com

Customer Service Hours: Monday to Friday, 9:00–17:00 CET

Customer Support

If you have any questions regarding shipping or delivery, please contact us:

• Email: support@remyvalmont.com

• Contact page: https://remyvalmont.com/pages/contact

We are happy to assist you.