Need help?
Frequently Asked Questions
Last updated: December 19, 2025
Welcome to our Help & FAQ page. Below you’ll find answers to common questions about orders, shipping, returns, and customer support. If you need further assistance, our support team is happy to help.
Orders & Shipping
Once your order has shipped, you’ll receive a confirmation email with tracking information. You can also track your order using the Track Order page on our website.
We ship internationally and offer delivery to most countries worldwide.
Estimated delivery times are as follows:
All orders placed on Weston & Finch are processed within 1–3 business days(Monday to Friday, excluding public holidays).
Transit Time 4–10 business days
Order Cut Off Time: 5:00 PM (GMT-08:00) Pacific Standard Time (Los Angeles)
Delivery times may vary depending on destination, local postal services, and customs processing.
Delivery times may vary depending on destination, local postal services, and customs processing.
We offer free shipping on qualifying orders during select promotions. Details are displayed at checkout.
If your order has not arrived within the estimated delivery timeframe, please contact us by email so we can assist you.
Returns & Refunds
We offer a30-day return periodfrom the date you receive your order. Items must be unused, in original condition, and in original packaging.
Full details are available in our. Return & Refund Policy.
To initiate a return, please contact our customer support team by email. We will provide return instructions once your request is approved.
Once we receive and inspect your returned item, approved refunds are processed to the original payment method.
Processing times may vary depending on your payment provider.
Payments & Discounts
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay.
Only one discount code can be applied per order.
We offer digital gift cards. Please contact our customer support team for more information.
Product & Sizing Information
Each product page includes a Size Guide with measurements to help you choose the correct size.
Most items fit true to size. If a product fits differently, this will be noted on the product page.
Material details are listed on each product page. We focus on selecting materials that balance comfort, durability, and style.
Customer Support
Our customer support team is available to assist you.
Primary support channel:
Email: support@remyvalmont.com
Support hours: Monday to Friday, 9:00–17:00 CET
Yes! If you're interested in bulk or wholesale orders, please reach out to us at support@remyvalmont.com.
Weston & Finch is operated by DBM LLC., registered in Canada.
Registered Address:
Remy Valmont
108 W 39th St
Ste 1006 #1060
New York, NY 10018
DBM LLC. is the seller of record and is responsible for all orders, customer service, returns, and refunds made through this website.